Terms & Conditions

These Terms & Conditions govern all bookings, payments, enrolments and participation in training courses provided by UTN College (“the College”, “we”, “us” or “our”).

By booking a course and accepting these Terms & Conditions, you (“the Student”) enter into a binding agreement with the College.

Students are responsible for reviewing these Terms & Conditions before making payment.

These Terms & Conditions must be read alongside the course description, booking confirmation, cancellation information and any additional policies expressly provided before enrolment.

1.1. UTN College provides a structured, three-month professional tattoo training programme combining theoretical learning, practical demonstrations, supervised training and professional development.

1.2. The course operates three days per week:

• Monday: 11:00 am – 5:00 pm
• Tuesday: 11:00 am – 5:00 pm
• Wednesday: 11:00 am – 5:00 pm

1.3. The programme runs for approximately three months. Exact commencement and completion dates will be confirmed at enrolment.

1.4. All training is delivered in person at the designated UTN College training premises.

1.5. Physical attendance is compulsory. The programme is not offered as a distance-learning course, and online attendance cannot replace required practical sessions.

1.6. Students are responsible for their own travel, accommodation and personal expenses.

1.7. Course places are limited and allocated according to availability.

1.8. The College will provide information about the curriculum, learning outcomes, assessment requirements, included materials and compulsory additional costs before enrolment.

1.9. The College may make reasonable adjustments to teaching arrangements, provided the agreed course is delivered to the required standard.

2.1. The total course fee is £3,599 per student.

2.2. A booking deposit of £599 must be paid to secure a place on the selected course.

2.3. The deposit is deducted from the total course fee.

2.4. The remaining balance is £3,000.

2.5. The deposit secures a limited-capacity training place and contributes towards genuine costs and losses arising from student cancellation.

2.6. Subject to statutory cancellation and refund rights, the deposit is intended to be non-refundable where a student cancels or changes their mind and the College reasonably incurs losses as a result.

2.7. The College may retain up to the deposit amount where justified by genuine losses, unavoidable costs and any reasonable opportunity to fill the vacated place.

2.8. The deposit will not automatically be forfeited where retaining it would be unfair or unlawful.

2.9. By paying the deposit, the Student acknowledges the booking commitment and agrees to the payment and cancellation provisions of this agreement.

3.1. The remaining balance of £3,000 must be paid in full no later than seven calendar days before the course start date.

3.2. A payment reminder will be sent approximately 14 calendar days before the course begins.

3.3. An additional reminder may be sent seven calendar days before commencement if payment remains outstanding.

3.4. Students are responsible for completing payment by the specified deadline, regardless of whether a reminder has been received.

3.5. Failure to pay the outstanding balance may result in a final payment notice.

3.6. If the balance is not paid within the reasonable deadline stated in that notice, the College may cancel the enrolment and make the place available to another applicant.

3.7. Any retention of fees following non-payment will comply with applicable consumer law and be limited to amounts the College is legally entitled to recover.

3.8. No student is entitled to commence practical training while the course fee remains unpaid unless the College has expressly agreed alternative arrangements in writing or applicable law requires otherwise.

4.1. The College may accept payments through approved payment methods made available on its website.

4.2. Where available, eligible students may apply to use PayPal Pay in 3 to finance the £3,000 outstanding balance.

4.3. Subject to PayPal’s eligibility criteria, approval and terms, this may allow three monthly instalments of £1,000.

4.4. PayPal Pay in 3 is a third-party payment facility. Approval is not guaranteed, and availability depends on PayPal and the specific transaction.

4.5. Students choosing this option must complete the full £3,000 checkout transaction by the College’s payment deadline.

4.6. Repayments to PayPal are governed by the Student’s separate agreement with PayPal.

4.7. UTN College is not responsible for the approval or rejection of applications for third-party payment facilities.

4.8. Refunds for transactions made through third-party payment services will be handled according to applicable law and the relevant provider’s refund procedures.

5.1. Students wishing to cancel must notify the College in writing by email to Info@utncollege.co.uk.

5.2. Where the Student has a statutory cooling-off right under the Consumer Contracts Regulations 2013, the College will honour that right.

5.3. For qualifying online or distance service contracts, the Student will generally have 14 days after the contract is entered into to cancel without giving a reason.

5.4. The College will provide legally required cancellation information and a model cancellation form before an eligible online booking is completed.

5.5. Where a Student expressly requests that training begins during the statutory cancellation period, the College may charge an appropriate proportion for services already provided where legally permitted.

5.6. Following expiry of any applicable statutory cancellation period, a Student who voluntarily cancels may be responsible for reasonable losses resulting from the cancellation.

5.7. The College may retain an appropriate amount from fees already paid where it has incurred genuine losses that cannot reasonably be avoided.

5.8. Cancellation charges will take into account relevant preparation costs, expenses saved, teaching already delivered and opportunities to fill the cancelled place.

5.9. Withdrawal after commencement does not automatically entitle the Student to a full refund.

5.10. The College will assess refund requests in accordance with applicable consumer law and the circumstances of the cancellation.

5.11. Where illness, bereavement or exceptional circumstances prevent attendance, the College may consider alternative arrangements or discretionary concessions on an individual basis.

5.12. Where the College cancels the programme or fails to deliver contracted services, Students will receive any refund or remedy required by law.

5.13. The College may offer an alternative intake where suitable, but Students will not be required to accept a transfer in place of their statutory rights.

6.1. Students are expected to attend all scheduled theoretical lessons, practical workshops, demonstrations and assessments.

6.2. The College requires a minimum attendance target of 90%, subject to reasonable adjustments and exceptional circumstances.

6.3. Completion of essential hygiene, infection-control and practical assessments may be required regardless of overall attendance percentage.

6.4. Students must notify the College as early as reasonably possible when unable to attend.

6.5. Repeated unexplained or unjustified absences may affect course progression.

6.6. Students who miss essential training may be required to complete additional learning or assessments before progressing.

6.7. The College is not automatically required to provide free individual replacement sessions where a Student voluntarily misses scheduled lessons.

6.8. Any charge for separately agreed replacement training must be disclosed and agreed before that training is provided.

6.9. Continued failure to meet reasonable attendance requirements may lead to disciplinary action or an inability to complete the programme.

6.10. Disability-related absences, reasonable adjustments and exceptional circumstances will be considered individually.

7.1. Students must arrive prepared and ready to begin training promptly at 11:00 am.

7.2. Students are encouraged to arrive sufficiently early to prepare their workspace and equipment where necessary.

7.3. Students who expect to arrive late must inform the College as soon as reasonably possible.

7.4. Students arriving after a compulsory safety briefing may be prevented from participating in the relevant practical activity until it is safe to do so.

7.5. Repeated unjustified lateness may result in verbal warnings, written warnings or further disciplinary action.

7.6. Persistent lateness that materially affects training may prevent successful course completion.

7.7. Students must not leave practical sessions early without notifying the responsible instructor.

7.8. All disciplinary measures relating to punctuality will be fair and proportionate.

8.1. All Students must maintain a professional, respectful and cooperative attitude throughout their training.

8.2. Students must follow reasonable instructions issued by College instructors and authorised staff.

8.3. The following conduct is strictly prohibited:

• Physical violence or attempted violence.
• Threats, intimidation or aggressive behaviour.
• Bullying or harassment.
• Sexual harassment.
• Discriminatory or abusive behaviour.
• Theft or deliberate damage to property.
• Serious verbal abuse towards staff, Students or models.
• Deliberate interference with another person’s equipment.
• Serious disruption of lessons.
• Refusal to comply with essential safety procedures.
• Behaviour that places another person’s safety at risk.

8.4. Students must treat instructors, fellow Students, staff members and models respectfully.

8.5. The College may immediately intervene where conduct creates an immediate safety concern.

8.6. Minor breaches will normally be managed through proportionate warnings or opportunities for improvement.

8.7. Serious or repeated misconduct may result in suspension or permanent exclusion following an appropriate disciplinary process.

8.8. Any financial consequences of exclusion will be determined in accordance with applicable consumer law and the College’s right to recover genuine losses caused by the Student’s breach.

9.1. Students must not participate in training while impaired by alcohol, recreational drugs or other substances that compromise safe working.

9.2. Consumption of alcohol or recreational drugs during teaching sessions or on training premises is strictly prohibited.

9.3. Where an instructor reasonably suspects that a Student is impaired and cannot safely participate, the Student may be immediately removed from practical activities.

9.4. Serious or repeated incidents may result in disciplinary action, including exclusion.

9.5. Students using prescribed medication are not automatically in breach of these rules.

9.6. Any genuine safety concerns relating to medication or health requirements will be handled appropriately, confidentially and with consideration of reasonable adjustments.

10.1. Students must comply with all applicable health and safety laws, infection-control requirements and College procedures.

10.2. Students must follow all instruction concerning:

• Hand washing and hand hygiene protocols.
• Correct use of protective gloves and personal protective equipment (PPE).
• Surface cleaning and disinfection procedures.
• Prevention of cross-contamination.
• Safe tattoo-machine setup and operation.
• Needle handling and sharps disposal.
• Proper handling of inks and consumables.
• Safe workstation preparation.
• Safe handling and disposal of contaminated materials.
• Appropriate procedures for blood and bodily fluid exposure.

10.3. Students must not use equipment without permission or beyond their authorised level of training.

10.4. Single-use equipment must not be reused contrary to hygiene requirements.

10.5. Students must immediately report needle-stick injuries, contamination incidents, equipment faults and other safety concerns.

10.6. Instructors may stop a practical procedure immediately where they reasonably believe that continuing would create an unacceptable risk.

10.7. A Student who repeatedly disregards hygiene procedures or demonstrates serious unsafe behaviour may be prevented from undertaking practical assessments.

10.8. Serious safety breaches may result in assessment failure, suspension or exclusion following a fair process.

10.9. Students may not independently undertake tattooing activities as part of the course unless expressly authorised and all required licensing, insurance, supervision and consent arrangements are satisfied.

11.1. Practical training will be undertaken according to the Student’s level of experience and demonstrated competence.

11.2. Students may only carry out authorised practical exercises under the supervision required by the College.

11.3. Tattooing live models is permitted only where authorised by the College and lawful licensing, consent, safeguarding and insurance requirements are satisfied.

11.4. Students must obtain the necessary permission before bringing a model to the training premises.

11.5. Students must not tattoo fellow Students, staff members or models without express authorisation.

11.6. Instructors may stop any procedure that they reasonably consider unsafe.

11.7. Students must respect model consent, dignity, confidentiality and appropriate aftercare procedures.

11.8. Students who fail to demonstrate safe practical competence may be required to complete further training before progressing.

12.1. Students will be assessed throughout the programme to evaluate their knowledge, practical abilities, hygiene standards and professional conduct.

12.2. Assessments may cover:

• Hygiene and infection-control knowledge.
• Tattoo equipment preparation.
• Machine handling and control.
• Tattoo design and planning.
• Technical application and execution.
• Safe working practices.
• Professional conduct.
• Practical improvement and competency.
• Achievement of published learning outcomes.

12.3. Students must meet the College’s published assessment criteria to pass.

12.4. Payment of the course fee does not guarantee a passing result, course certificate or professional qualification.

12.5. Instructors will assess Students using reasonable, documented criteria.

12.6. Students who fail to demonstrate appropriate safety standards may be restricted from progressing to more advanced practical work.

12.7. Students will receive appropriate feedback on areas requiring improvement.

12.8. Students may request a review of an assessment outcome under the College’s appeals procedure.

13.1. Students must successfully complete the required assessments to receive the relevant course completion certificate.

13.2. Students may fail an assessment or the programme where they do not meet essential technical, theoretical or practical standards.

13.3. Serious deficiencies in safety, hygiene or competency may prevent a Student from passing the course.

13.4. Where a Student fails to achieve the published standards, the College may offer:

• A reassessment.
• Additional practical training.
• Individual improvement sessions.
• Participation in a later course intake.
• A complete course retake where necessary.

13.5. Additional assessments, training sessions and retakes are not automatically provided free of charge where the contracted training has been properly delivered.

13.6. Any applicable additional charges will be clearly explained and agreed before purchase.

13.7. Students requiring a complete retake may need to pay the full course fee or another agreed retake fee.

13.8. Students do not become entitled to unlimited free teaching or repeated assessments merely because they have paid for the original programme.

13.9. Where the College has failed to deliver the original training with reasonable care and skill, the Student retains all applicable statutory remedies.

13.10. Assessment failure must be based on published standards and must not be arbitrary or discriminatory.

14.1. The College reserves the right to investigate alleged misconduct, serious safety breaches and repeated failure to comply with reasonable course requirements.

14.2. Depending on the circumstances, disciplinary measures may include:

• Informal guidance.
• Verbal warnings.
• Written warnings.
• Improvement plans.
• Temporary restrictions on practical activities.
• Temporary suspension.
• Permanent exclusion.

14.3. The College may immediately suspend a Student where reasonably necessary to protect staff, Students, models or premises.

14.4. A Student will normally receive an explanation of any allegations and an opportunity to respond before a final exclusion decision.

14.5. The College will consider the seriousness of the incident and any relevant mitigating circumstances.

14.6. Serious violence, credible threats, deliberate endangerment or substantial misconduct may justify permanent exclusion.

14.7. The College will keep reasonable records of disciplinary decisions.

14.8. Students may request an internal review of an exclusion decision.

14.9. Exclusion does not automatically entitle the College to retain all course payments. Any amounts retained or recovered must be lawful and proportionate to genuine losses or obligations arising from the Student’s breach.

15.1. The College will identify the materials, equipment and consumables included in the course fee before enrolment.

15.2. Students must use training equipment carefully and in accordance with reasonable instructions.

15.3. College equipment and materials must not be removed from the premises without authorisation.

15.4. Students may be liable for reasonable, evidenced repair or replacement costs resulting from deliberate or negligent damage beyond normal wear and tear.

15.5. Theft or deliberate destruction of property may result in disciplinary action or referral to the appropriate authorities.

15.6. Any compulsory additional equipment purchases will be disclosed before enrolment.

15.7. Students are responsible for taking reasonable care of their personal belongings.

15.8. Nothing in this section excludes liability the College cannot lawfully exclude.

16.1. Students wishing to move to a different course intake must request approval in writing by email.

16.2. Transfers are subject to availability and reasonable operational considerations.

16.3. The College is not automatically obliged to grant voluntary requests to change course dates.

16.4. Where an agreed transfer involves reasonable additional costs, these will be explained and accepted before the transfer is confirmed.

16.5. Any exceptional personal circumstances or disability-related adjustments will be considered as appropriate.

16.6. The Student’s statutory cancellation and refund rights remain unaffected.

17.1. Students who meet the programme’s published completion requirements will receive the certificate specified in the course information.

17.2. Course completion does not automatically grant a licence to practise tattooing professionally.

17.3. Successful completion does not guarantee employment, self-employment income, commercial success or any particular professional outcome.

17.4. Any accreditation or qualification status advertised by the College must reflect the programme’s actual recognition and approvals.

17.5. Students intending to work professionally are responsible for complying with relevant licensing, business registration and insurance requirements.

18.1. Photography and filming may be used during training for legitimate educational purposes where lawful and appropriately notified.

18.2. Separate, voluntary consent will be obtained where required before identifiable student images, footage or testimonials are used for optional marketing.

18.3. Students must not photograph or film models, instructors or other Students without appropriate permission.

18.4. Students must respect the confidentiality and privacy of all individuals involved in practical training.

18.5. Students must not post confidential or misleading information about models or use College branding in a manner that falsely suggests accreditation or endorsement.

18.6. Nothing in these terms prevents lawful reviews, complaints, whistleblowing or reporting of genuine safety concerns.

19.1. Teaching materials, manuals, instructional presentations, videos and other original content supplied by UTN College remain the intellectual property of their respective owners.

19.2. Students may use provided learning resources for authorised personal educational purposes.

19.3. Students must not reproduce, sell, distribute or commercially exploit protected College materials without permission.

19.4. Students retain ownership of their own original artwork unless otherwise expressly agreed in writing.

19.5. Students must not falsely represent College material or instructor artwork as their own.

19.6. Confidential business information and personal information encountered during training must be handled appropriately.

20.1. UTN College is committed to maintaining a respectful and inclusive learning environment.

20.2. Discrimination, bullying, harassment and victimisation are prohibited.

20.3. Students who require disability-related support or reasonable adjustments are encouraged to contact the College.

20.4. Requests for reasonable adjustments will be considered individually in accordance with applicable equality legislation.

20.5. Appropriate adjustments may be made to teaching or assessment arrangements while maintaining essential safety requirements.

20.6. Personal and medical information will be treated confidentially and processed only as legally permitted.

21.1. UTN College reserves the right to cancel, postpone, or reschedule any course where there are insufficient enrolments or where unforeseen circumstances prevent the course from proceeding as planned.

21.2. In the unlikely event that a scheduled course cannot go ahead, all affected students will be contacted as soon as reasonably possible and offered the following options:

• Full Refund: Receive a full refund of all payments made towards the course, including the booking deposit.
• Transfer to Another Course Date: Transfer their booking and all payments already made to an alternative available course date, subject to availability.

21.3. Where a refund is selected, UTN College will process the refund within 14 calendar days of the student's confirmation.

21.4. UTN College will not be responsible for any additional expenses incurred by students, such as travel, accommodation, or loss of earnings, except where liability cannot legally be excluded.

21.5. The College may make reasonable operational changes to instructors, teaching arrangements or course organisation where necessary, provided such changes do not materially reduce the contracted training standard.

21.6. Students will not be required to accept an alternative date instead of a refund or remedy to which they are legally entitled.

21.7. Events beyond the College’s reasonable control will be managed fairly in accordance with contractual obligations and applicable law.

22.1. UTN College will take reasonable care in providing tuition, supervising practical training and maintaining appropriate safety standards.

22.2. Students acknowledge that practical tattoo training involves needles, machinery, inks and other materials requiring careful handling.

22.3. Students are required to comply with reasonable safety instructions and must not deliberately or negligently endanger other individuals.

22.4. The College does not guarantee that every Student will achieve the same learning outcomes or level of practical competence.

22.5. Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded.

22.6. Nothing in these terms removes statutory remedies where the College fails to provide training with reasonable care and skill.

22.7. Claims involving damage caused by a Student’s misconduct or negligence will be assessed according to applicable law and the circumstances.

23.1. Students wishing to raise concerns about teaching, assessment, safety or conduct should contact the College in writing by emailing Info@utncollege.co.uk.

23.2. The College will consider complaints fairly and within a reasonable timeframe.

23.3. Where appropriate, Students will receive a written explanation of the outcome.

23.4. Assessment and disciplinary appeals will be considered according to the College’s published appeals procedure.

23.5. Nothing in these terms prevents Students from exercising their legal rights or accessing courts and appropriate regulatory bodies.

24.1. The College will handle student information in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

24.2. Personal information may be processed for enrolment, payment administration, course delivery, attendance, assessment, health and safety and other legitimate purposes.

24.3. Further details about the use, retention and protection of personal data will be provided in the College’s separate Privacy Notice.

24.4. Optional marketing communications will comply with applicable data protection and electronic marketing requirements.

25.1. These Terms & Conditions form part of the agreement between UTN College and the Student.

25.2. Where any provision is found unenforceable, the remaining provisions will continue to operate so far as legally possible.

25.3. The College will not retrospectively impose material contractual changes without an appropriate legal basis.

25.4. Any discretionary exception granted to a Student will not automatically create a contractual entitlement for others.

25.5. Official communications may be sent using the email address supplied during enrolment.

25.6. Students must keep their contact details reasonably up to date.

25.7. These Terms & Conditions are governed by the laws of England and Wales, subject to any overriding mandatory consumer rights.

By completing the booking process and accepting these Terms & Conditions, the Student confirms that they have read and understood the following core terms:

• Course name: UTN College Three-Month Tattoo Training Programme.
• Course duration: Three months.
• Course days: Monday, Tuesday and Wednesday.
• Teaching hours: 11:00 am to 5:00 pm.
• Delivery method: Compulsory physical attendance in person.
• Total course fee: £3,599.
• Booking deposit: £599.
• Remaining balance: £3,000.
• Balance payment deadline: Seven calendar days before commencement.
• Payment reminders: Approximately 14 days before commencement, with a further reminder where necessary.
• Optional payment arrangements: PayPal Pay in 3, subject to eligibility, approval and availability.
• Deposit and refunds: Governed by the cancellation provisions and applicable consumer law.
• Attendance: A minimum 90% attendance target applies, subject to reasonable adjustments and exceptional circumstances.
• Punctuality: Students must be ready to start promptly by 11:00 am.
• Behaviour: Violence, harassment, threats, serious misconduct and unsafe behaviour are prohibited.
• Health and safety: Compliance with hygiene, infection-control and safe working procedures is mandatory.
• Assessment: Successful completion is dependent upon meeting published assessment requirements.
• Course failure: Students who do not meet the required standards may fail assessments or the programme.
• Retakes: Additional training, assessments and full course retakes may involve additional charges.
• Exclusion: Serious or repeated breaches may result in disciplinary action or permanent exclusion following an appropriate process.
• Consumer rights: Acceptance of these terms does not waive any statutory rights.